FAQs
Booking & Reservations
You can book directly through our website, by calling our reservations team, or through an authorised agent.
A deposit is required at the time of booking to secure your reservation. Full payment is due 2 months before departure.
Yes, changes can be made subject to availability and may incur fees. Contact our reservations team as soon as possible.
Yes, we offer special rates for groups of 10 or more passengers. Contact us for group booking information.
Travel Documents
A valid passport with at least 6 months validity beyond your travel dates is required. Some destinations may require visas—check requirements for your nationality.
Yes, all passengers regardless of age must have valid passports for international travel.
Accommodations
We offer interior cabins, ocean view cabins, balcony suites, and luxury suites to suit every preference and budget.
Yes, we offer ADA-compliant accessible cabins. Please inform us of your needs when booking.
All cabins include air conditioning, private bathroom, television, safe, and daily housekeeping service.
Dining
Yes, all main dining room meals, buffet options, and select casual dining venues are included. Specialty restaurants may have additional charges.
Destinations & Excursions
Our 7-night cruise visits 4 ports across 3 destinations: the Bahamas, Mexico, and Jamaica.
While not required, we recommend booking popular excursions early to secure your spot.
Yes, you're free to explore on your own. Just ensure you return to the ship before departure time.
Passengers are responsible for rejoining the ship at the next port at their own expense. Travel insurance is highly recommended.
Onboard Experience
Enjoy live performances from renowned music artists, world-class DJs, themed party nights, shows, casino, pools, spa, fitness center, and more.
Yes, internet packages are available for purchase. Connectivity may vary at sea.
Casual attire during the day; smart casual or formal attire for evening dining and special events. Themed party nights may have specific dress suggestions.
Yes, we offer supervised kids' clubs, teen lounges, family-friendly entertainment, and pools.
Health & Safety
We follow all maritime health and safety regulations. Current protocols may include vaccination requirements, health screenings, and enhanced sanitation measures.
Yes, we have a medical centre staffed with qualified healthcare professionals available 24/7. Fees apply for medical services.
Visit our onboard medical centre immediately. Depending on the situation, isolation protocols may be implemented for everyone's safety.
What To Bring
Pack casual daywear, swimwear, evening attire, comfortable walking shoes, sunscreen, medications, travel documents, and any items for themed parties.
Limited quantities may be permitted at embarkation. Please check our beverage policy for specific restrictions.
Yes, self-service laundry facilities and full-service laundry are available for a fee.
Cancellations & Refunds
Please refer to our Terms of Use or contact reservations for specific details.
In the rare event we cancel a sailing, you'll receive a full refund or the option to rebook on a future cruise.
We strongly recommend travel insurance to protect against unforeseen circumstances, medical emergencies, and trip cancellations.
Payment & Pricing
Your fare includes accommodation, meals at main dining venues, entertainment, pool and fitness facilities, and access to most onboard activities.
Additional costs may include specialty dining, alcoholic beverages, spa services, shore excursions, casino, shopping, gratuities, and Wi-Fi.
Gratuities for crew members are typically added to your onboard account. Details will be provided with your booking confirmation.
Check-In & Embarkation
We recommend arriving at least 3-4 hours before departure time to allow for check-in, security, and boarding.
Present your travel documents, complete security screening, check your luggage, and receive your boarding pass and cabin key.
Cabins are typically ready by early afternoon. You can board and enjoy public areas and dining venues while waiting.
Contact & Support
Reach us by phone at +44 7904 099678 or +44 7395 580641, email at [Email: events@sun-lifeuk.com, or visit our website: thesunlifecaribbeancruise.co.uk.
Yes, emergency contact information will be provided. Passengers can also be reached through our guest services line.
We welcome your feedback! Contact us after your cruise via email or through our website's feedback form.
Have more questions? Contact our customer service team—we’re here to help make your Sun Life Caribbean Cruise experience unforgettable!